Pay My Bill
PGEC SmartHub Mobile App - Our Mobile App is designed to give you fast, secure account access so you can easily manage your electric service no matter where you are.
Automated Credit Card Payments through SmartHub - VISA or MasterCard are accepted and no fee is charged. Sign up using the following path: SmartHub, Billing and Payments, and Auto Pay Accounts.
Pay by Phone - Simply call 804-834-2424 and press "2" to be directed into the Secure Pay area. You will need your electric account number(s) or phone number listed on your account with us.
Pay by Mail - Mail your check or money order, along with your bill stub, to P.O. Box 620, Waverly, VA 23890.
How We Meter and Bill
PGEC reads meters on a daily basis and the usage data is sent back to the cooperative via radio-frequency. Once a month, we calculate a bill for services used based on your billing cycle.
- On a monthly cycle, we bill each account for the month’s kilowatt-hour consumption.
- After the bill is issued, the member has 20 days to pay for the previous month’s usage.
- If the prior bill has not been paid, the new bill includes the current amount due and the past due amount, and a 10-day Disconnection Notice is printed on this bill.
While most members pay their bills on time, a very small portion does not. Once a disconnection notice is printed, PGEC will attempt to contact members by automated phone calls if we have a phone number on file. The message will ask you to please contact the co-op about your bill. Most members call in and are able to make a payment to clear their balance. Some do not and PGEC is forced to disconnect service for non-payment for energy consumption during the past two billing cycles.
Landlord Service Continuance Request
Landlords can now opt to have the electric service, and outdoor lights, automatically revert to their name when a tenant terminates their contract with us. This program offers landlords convenience - no need to contact the office to request the power be left on; no interruption in service so you can clean, show the property, make repairs, etc. without delays and we will waive the $30.00 activation fee to set your account up after a tenant leaves because we will have the information on file!
This agreement does not apply to disconnections resulting from non-payment of utility bills.
Help PGEC reduce its carbon footprint by signing up for paperless billing. Did you know for every 1,000 members who sign up for paperless billing, over 12,000 envelopes, 24,000 sheets of paper and $5,000 in postage is saved each year? Check out how paperless benefits you and your cooperative.
How to Sign Up
If you are not currently signed up for online account access with SmartHub:
- Sign up for new online account access through SmartHub by clicking here and completing the information required.
- Log into your SmartHub account, click on My Profile on top menu then choose Update My Printed Bill Settings. Click on Turn off Printed Bills and choose Yes to confirm.
If you have an existing online account with SmartHub:
- Log into your online SmartHub account and click on My Profile on top menu, then choose Update My Printed Bill Settings. Click on Turn off Printed Bills and choose Yes to confirm.
- View your electric bill anytime with 24/7 access to your secure online information.
- Receive an automated e-mail notification when your monthly electric bill is ready.
- Easily review your electric usage, payment and billing history.
- Pay your electric bill online for free.
The following payment options allow for paperless billing: online bill payment through SmartHub, automatic bill pay (bank draft), recurring credit card payments or bill pay service offered through your bank.
If you have any questions about going paperless please call us at 804-834-2424.
Serious Medical Condition Form
"Serious medical condition" means a physical or psychiatric condition that requires medical intervention to prevent further disability, loss of function, or death. Such conditions are characterized by a need for ongoing medical supervision or the consultation of a physician. A serious medical condition carries with it a risk to health beyond that experienced by the majority of children and adults in their day-to-day minor illnesses and injuries. Individuals with a serious medical condition may require administration of specialized treatments and may be dependent on medical technology such as ventilators, dialysis machines, enteral or parenteral nutrition support, or continuous oxygen. Medical interventions may include medications with special storage requirements, use of powered equipment, or access to water.”
The Code of Virginia 20VAC5-330 established guidelines or limitations on the termination of electric service to persons with serious medical conditions and provides the utility with a completed Serious Medical Condition Form. If you feel that you or a family member living with you qualify as having a serious medical condition you may print this form and have your physician complete the information required. The completed form must be returned to Prince George Electric Cooperative. Any form returned that is not complete will be returned to the customer.
Third Party Notification
If you, or someone you know, are concerned about overlooking a bill and risking service disconnection, Third Party Notification may help. You authorize us to send a duplicate delinquent notice to another person who may pay the bill or make payment arrangements on your behalf.