COVID-19 Updates

COVID-19 Updates

3/31  Beginning 3/31, our Prince George office will be closed to the public. At PGEC, our members matter. Your cooperative continues to closely monitor the changing COVID-19 pandemic and the effects it is having on our members and the communities we serve. While our Waverly office remains open as "drive-thru only," we would like to remind our #members of some easy ways to keep yourself and others from harm's way:

• Give us a call! Our member services team is always here to help, Monday through Friday from 8 a.m. until 4:30 p.m. at 804-834-2424.
• Complete your cooperative business online! Did you know you can pay your bill, enter a payment arrangement, report an outage or request a service order from our website? Visit https://www.pgec.coop/ or send us an email at info@pgec.coop.
• Download our free SmartHub mobile app to conveniently monitor your account and pay your bill! Go to https://pgec.smarthub.coop/Login.html#login to get started.
• Our Prince George and Waverly dropboxes remain open for applications and other paperwork submissions.

We appreciate your patience as we continue to serve you and look out for your best interest with the ongoing concerns of coronavirus (COVID-19).

3/25  Our members come first, and we are here to maintain your power and support our community. Members, if your bill is past due, you will not be disconnected for nonpayment. This policy will remain in effect through May 24, 2020.

3/24  PGEC and RURALBAND are facing the COVID-19 pandemic head-on. We want our members to know we are still operating the electric and fiber business as we always have. Our offices are still open, however, we are making them “drive-thru only” for the protection of the membership and our employees. We are paying a painful price for that technology gap that has been in our communities for so long, never before has the light of attention shown more brightly on the digital divide we face. We are committed to still push forward with our fiber-to-the-home deployment and connect as many members as possible to assist our communities with working from home and schoolwork for our students to keep them from falling behind. Please know that PGEC and RURALBAND will still be here, on-call 24/7, for our membership in this time of need.

3/20  At PGEC, we're practicing social distancing. Please keep in mind you can call into our offices to pay your bill with your credit card or use our SmartHub online app for your convenience.

3/19  During these uncertain times, PGEC is committed to remaining member-focused. Our linemen continue to replace poles, make upgrades, and stay prepared for any outages ahead. PGEC knows we have a responsibility to maintain your electrical service to the high standards our members deserve and that’s what your cooperative will do as we all get through this current challenge together.

3/16  Prince George Electric Cooperative recognizes the hardships that the public health crisis imposes on our member-owners. Out of concern for our member-owners and their communities, PGEC will not be disconnecting members' service for residential member-owners at this time and will continue to work with our business, commercial, and industrial member-owners to mitigate the impact of the state of emergency until further notice.

 

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