4/20 We hope this communication finds you healthy and adjusting to our current environment as we are at your cooperative. Amid this COVID-19 pandemic, we want to you well informed on what we at Prince George Electric Cooperative and RURALBAND are doing to ensure business continuity in providing reliable electric and broadband services to our consumers. Governor Northam issued the closure of non-essential businesses beginning at midnight March 24, 2020. As a utility, electric service and broadband service are considered essential.
At this time of uncertainty, please know that we are doing all we can to protect our staff and the community from spreading the virus while continuing to provide the reliable services you expect from PGEC. We ask everyone to follow the guidance from the CDC and our governor in practicing social distancing, stay at home if you can, and wash your hands and practice good hygiene.
PGEC crews will continue ensuring we provide reliable electricity to our consumers. We ask the public to not interact with our crews if they are out working on the electric system or responding to power outages and respect the request of our federal and state governments to practice social distancing. This is in the best interest of public health safety to prevent potential infection of COVID-19.
Our crews continue to work deploying broadband service to our communities in a safe manner. We are working with our team and contractors to ensure we are not posing risks to public health. If our technicians must come to your home to install or repair your service, please tell them if anyone in the house is feeling ill. While they are in your home, we require that you keep at least six feet of separation at all times.
As previously mentioned, PGEC’s offices are closed to anyone who is not a PGEC employee. We have provided methods for account management, paying your bill and reporting outages on our websites www.pgec.coop and www.ruralband.coop as well as on our Facebook page. You can also find a listing of internet hotspots provided for your convenience around the region on our www.ruralband.coop and Facebook. Please follow our social media, Facebook and Twitter, as this is where all current announcements are posted so our members can stay well informed.
We will get through this together. The best thing we all can do now is to work together to stop the spread of COVID-19 by practicing social distancing and proper hygiene. Our priority is maintaining best practices to ensure good health for our employees and the communities we serve. May you and your loved ones stay well and healthy.
For additional information about COVID-19 and how to protect yourself, visit the Centers for Disease Control and Prevention at www.cdc.gov or visit the Virginia Department of Health website at www.vdh.virginia.gov.
4/12 We understand how important it is, now more than ever, for our members to stay connected. That is why RURALBAND is offering free Wi-Fi access in several areas of our service territory.
-Waverly Headquarters parking lot, open from 5 a.m. to 10 p.m. Address: 7103 General Mahone Highway, Waverly, Virginia 23803
-Rocky Hock Church parking lot, open from 6 a.m. to 9 p.m. Address: 2745 White Marsh Road, Wakefield, Virginia 23888
-Moores Swamp Church parking lot, open from 6 a.m. to 9 p.m. Address: 2300 Runnymede Road, Elberon, Virginia 23846
-South Elementary School parking lot, open from 5 a.m. to 9 p.m. Address: 13400 Prince George Drive, Prince George, Virginia 23842
-J E J Moore Middle School parking lot, open from 5 a.m. to 9 p.m. Address: 11455 Prince George Drive, Prince George, Virginia 23842
-N B Clements Junior High School parking lot, open from 5 a.m. to 9 p.m. Address: 7800 Laurel Springs Road, Prince George, Virginia 23875 (located in the parking lot beside the football field)
-Newville Baptist Church parking lot, open from 6 a.m. to 9 p.m. Address: 7710 Beef Steak Road, Waverly, Virginia 23890
-Prince George Central Wellness Center parking lot, open from 5 a.m. to 10 p.m. Address: 11023 Prince George Drive, Disputanta, Virginia 23842 (located behind the building, next to the soccer field)
Casey Logan, President and CEO of Prince George Electric Cooperative encourages our members to make use of the free Wi-Fi hot spots if needed.
“With so many of our members working from home, the digital divide has never been more apparent. Whether it’s educational work, online business meetings, or checking in on loved ones – our goal is to help our communities stay connected while our crews continue the broadband construction as quickly and safely as possible.”
3/31 Beginning 3/31, our Prince George office will be closed to the public. At PGEC, our members matter. Your cooperative continues to closely monitor the changing COVID-19 pandemic and the effects it is having on our members and the communities we serve. While our Waverly office remains open as "drive-thru only," we would like to remind our #members of some easy ways to keep yourself and others from harm's way:
• Give us a call! Our member services team is always here to help, Monday through Friday from 8 a.m. until 4:30 p.m. at 804-834-2424.
• Complete your cooperative business online! Did you know you can pay your bill, enter a payment arrangement, report an outage or request a service order from our website? Visit https://www.pgec.coop/ or send us an email at firstname.lastname@example.org.
• Download our free SmartHub mobile app to conveniently monitor your account and pay your bill! Go to https://pgec.smarthub.coop/Login.html#login to get started.
• Our Prince George and Waverly dropboxes remain open for applications and other paperwork submissions.
We appreciate your patience as we continue to serve you and look out for your best interest with the ongoing concerns of coronavirus (COVID-19).
3/25 Our members come first, and we are here to maintain your power and support our community. Members, if your bill is past due, you will not be disconnected for nonpayment. This policy will remain in effect through May 24, 2020.
3/24 PGEC and RURALBAND are facing the COVID-19 pandemic head-on. We want our members to know we are still operating the electric and fiber business as we always have. Our offices are still open, however, we are making them “drive-thru only” for the protection of the membership and our employees. We are paying a painful price for that technology gap that has been in our communities for so long, never before has the light of attention shown more brightly on the digital divide we face. We are committed to still push forward with our fiber-to-the-home deployment and connect as many members as possible to assist our communities with working from home and schoolwork for our students to keep them from falling behind. Please know that PGEC and RURALBAND will still be here, on-call 24/7, for our membership in this time of need.
3/20 At PGEC, we're practicing social distancing. Please keep in mind you can call into our offices to pay your bill with your credit card or use our SmartHub online app for your convenience.
3/19 During these uncertain times, PGEC is committed to remaining member-focused. Our linemen continue to replace poles, make upgrades, and stay prepared for any outages ahead. PGEC knows we have a responsibility to maintain your electrical service to the high standards our members deserve and that’s what your cooperative will do as we all get through this current challenge together.
3/16 Prince George Electric Cooperative recognizes the hardships that the public health crisis imposes on our member-owners. Out of concern for our member-owners and their communities, PGEC will not be disconnecting members' service for residential member-owners at this time and will continue to work with our business, commercial, and industrial member-owners to mitigate the impact of the state of emergency until further notice.