Frequently Asked Questions
If you would like to speak with someone in our member services department about the services we offer, please drop by, give us a call, or send us an email.
Call 804-834-2424 during business hours or email info@pgec.coop to provide your previous and new information. Include a telephone number so we can verify the information with you.
The following information & forms must be received before an account can be established in your name:
- Membership Application and Responsibility Statement
- $5.00 Membership Fee, $30.00 Activation Fee, and applicable Security Deposit OR acceptable credit reference from previous utility
- Proof of Ownership, Deed or Rental Contract
- Photo ID such as a driver's license
- Desired date of connection, Monday - Friday, non-holidays
Documents can be faxed to 804-834-8217 or emailed to info@pgec.coop. Please call 804-834-2424 to verify docs have been received.
Our mailing address for customer service, new applications, and payments is:
PO Box 620, Waverly, Va. 23890
Our telephone number is 804-834-2424 and is answered 24/7.
Our customer service fax number at Waverly Headquarters is 804-834-8217.
Our general email address is info@pgec.coop.
Our mailing address for administrative purposes is: PO Box 168, Waverly, Va. 23890
Our general administrative fax number at Waverly Headquarters is 804-834-3544.
Our website is www.pgec.coop.
Call the office at 804-834-2424 during business hours to schedule your disconnect for Monday - Friday. We will need a forwarding address for you to ensure any future Capital Credit refund checks reach you without delay.