Job Opportunities at PGEC
If you have the desire to provide an extraordinary level of member services and are looking for a caring, competent working environment then you are in the right place! Prince George Electric Cooperative provides challenges, opportunities and growth. For additional information contact Debbie Grein, Human Resources Specialist: dgrein@pgec.coop.
Primary Responsibilities
The Manager of Engineering maintains and enhances the delivery of electric energy and related services to the Cooperative's membership by managing the engineering department's activities and resources through planning, implementing, and evaluating its functioning. Assists the Vice President of Engineering and Operations by keeping them informed of major engineering initiatives, project milestones, and end results that are being achieved. Provides reports and information regarding progress and developments to provide information to other departments and seeks professional and technical assistance, as needed, from staff departments and consultants to enable all system departments to discharge their assigned responsibilities and secure desired results.
The Manager of Engineering will have an opportunity to manage the planning and engineering for RURALBAND, a cooperative subsidiary offering broadband service within the Cooperative's service territory.
Essential Job Functions
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Protects and enhances the life expectancy of the Cooperative's assets by planning, developing, and recommending appropriate policies with respect to system engineering planning, design development, maintenance, and safety.
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Maintains a high level of coordination in the Cooperative's purchasing function by making timely technical and economic evaluations of special equipment, transformer, meter equipment prior to purchases (e.g., system loss evaluations).
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Maximizes the efficiency of the Engineering Department by following data metrics and keeping projects on schedule and within budget.
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Maximizes the efficient use of the cooperative's resources by staying within the budget.
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Participates in the development of the Cooperative’s operating practices and policies, strategic objectives, long-range forecasting, and financial planning.
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Performs cost/benefit analysis and works with operations, information technology and accounting to study and select viable technologies to carry out the strategic initiatives of the Cooperative.
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Manages the construction and upgrades of substations and associated down line devices.
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Develops and mentors his/her direct reports on knowledge, efficiency, and project deliverables.
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Ability to learn and manage PGECs new Fiber to the Home (FTTH) broadband construction initiatives.
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Ability to be a strategic thinker that understands the long-term objectives and strategic construction plans for the organization.
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Communicate with membership and internal leadership on the progress of major strategic initiatives and system engineering planning projects.
Minimum Requirements
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Bachelor's Degree in Electrical Engineering or related discipline.
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10+ years of Electric Utility Engineering experience.
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Demonstrated supervisory skills and proven project management experience.
Preferred Requirements
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Knowledge of distribution overhead and underground systems designs and operations and maintenance as per RUS specifications in both 12.47 kV and 25 kV.
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Registered Professional Engineer within the state of Virginia or be able to obtain one within 1-year of employment with the Cooperative.
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Preferred candidate will have budgeting and financial analysis experience, possess strong project management experience. Skills required for this role include but are not limited to detail-oriented, strong organizational skills, excellent written as well as verbal communication skills, and the ability to multitask and manage multiple projects simultaneously.
How to Apply
Please submit an application to Debbie Grein, P.O. Box 168, Waverly, VA 23890, or email dgrein@pgec.coop.HR will accept applications until the position is filled.
For information on Prince George Electric Cooperative, including more information on employee benefits and our company culture, visit our website at www.pgec.coop.
Prince George Electric Cooperative is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Primary Responsibilities
This highly motivated MSR will assist customers in all aspects and create a positive member experience by providing a superior customer service level to members and prospective members. Support the cooperative's strategy to increase broadband access to our members we serve. PGEC's wholly-owned subsidiary, RURALBAND, is proud to now bring fiber-to-the-home high-speed internet to those same communities. To perform this job successfully, the individual selected must be able to perform each essential duty satisfactorily.
Position Type
This is a full-time position, and typical work hours are Monday through Friday, 8:00 a.m. to 5:00 p.m.
Location:
The successful candidate will rotate from our Waverly and Prince George office to ensure coverage at both locations.
Description of Responsibilities:
The requirements listed below are representative of the knowledge, skill, and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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Front line response to customer inquiries, drive-thru window comments or complaints regarding electric accounts, company policies, or procedures, and resolves issues in an effective, courteous manner.
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Answers incoming phone calls promptly and courteously, ensuring calls are completed or transferred accurately and efficiently.
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Processes electric account and miscellaneous accounts receivable payments.
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Maintains and balances cash drawer and prepares accurate daily deposits.
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Interprets and processes customer requests to start, stop, and transfer electric service.
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Maintains customer information to ensure accurate records.
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Monitors, respond and intervene to de-escalate and manage difficult or emotional member situations.
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Works with new members to gather all the necessary information needed to set up a new account.
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Provides information to customers on cooperative member benefits.
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Approves and schedules account payment arrangements.
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Determines service charges, assess deposits, makes adjustments to account charges, and applies credits and rebates to accounts.
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Responds to customer complaints regarding billing or service rendered promptly, escalates to management when appropriate.
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Ability to work independently.
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Shows respect and sensitivity for cultural differences.
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Manage medical alerts on accounts.
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Must possess excellent customer service and verbal skills.
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Pick up mail and make runs to the bank as needed.
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Ability to use Microsoft Office tools (Excel, Word, Outlook) in the job's essential day-to-day duties, as demonstrated by prior work experience.
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Perform other duties as assigned.
Required Experience:
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Minimum high school diploma required.
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Minimum two years' experience in customer service.
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Electric utility or financial background is strongly preferred.
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Ability to operate various office equipment such as a personal computer, copier, printer, fax machine, or other job-related equipment.
How to Apply
Please submit an application to Debbie Grein, P.O. Box 168, Waverly, VA 23890, or email dgrein@pgec.coop. HR will accept applications until the position is filled.
For information on Prince George Electric Cooperative, including more information on employee benefits and our company culture, visit our website at www.pgec.coop.
Prince George Electric Cooperative is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.